Knowledgebase : Payclock Desktop Software > PayClock Version 5

Archiving in PayClock is a process of compacting and removing historical data to reduce the data stored in the ACTIVE database in Version 3, 4 and 5. Recommended guidelines for archiving are: * When archiving, each name should be unique. The file nam...
When trying to open PayClock Version 5, THE CLIENT COULD NOT CONNECT TO THE SERVER. THE SERVER MIGHT NOT BE RUNNING OR IT MAY BE TOO BUSY TO ACCEPT NEW CONNECTIONS... error can occur. This occurs due to AVG 2012 marking one or more of the PayClock serv...
When Installing PayClock Software, if only one computer is used for the software and hardware communications, the Database Connection Info settings should use the DEFAULT LOOPBACK ADDRESS of 127.0.0.1. This highly recommended if only one computer is us...
Daylight Saving Time must be programmed in the PayClock software. PC100 and PC400 terminals require the settings to be sent to the terminal. To verify the Daylight Saving Time dates: * Verify the Daylight Saving Time is set for the computer. * Open...
Moving the PayClock software and database to a new computer involves backing up the database on the old computer, uninstalling the software from the old computer and installing it from CD on the new computer. Afterward, the database must be imported th...
During the PayClock installation, the PayClock Server Connection Manager is placed in the system tray for Version 5 in order to display active communications with the PayClock Database. If icon in the system tray shows that it has stopped and all eff...
The PayClock Full Installation requires the PayClock Database Service running from the PayClock installation folder. PayClock Version 6 [1] automatically installs and starts the PayClock SQL Database Service from the proper location on the designated P...
On opening PayClock Version 5, THE CLIENT COULD NOT CONNECT TO THE SERVER. THE SERVER MIGHT NOT BE RUNNING OR IT MAY BE TOO BUSY TO ACCEPT NEW CONNECTIONS... error can occur. Click here [1] if AVG 2012 is installed on the computer. If this should occur...
When trying to poll a PC100, PC400, PC2000 or PC3500 Terminal in PayClock Version 5, a TERMINAL COMMUNICATIONS HAVE BEEN DEACTIVATED error can occur. To correct the problem: * Close PayClock. * Right-click the PayClock icon on the desktop. * Sele...
In PayClock Software Versions 3.x, 4.x and 5.x, archiving is a process to compact and remove historical data for previous time periods to reduce the amount of data stored in the ACTIVE database. When archiving, some guidelines should be followed when a...
In PayClock, Archiving historical data [1] removes older pay periods from the database. Restoring or importing that data will add the data back to the database. If the archived files are lost or damaged, the data cannot be restored. Archive Files are o...
In attempting to setup PayClock to import from and export to QuickBooks on Windows Vista and Windows 7, a message similar to THERE IS A PROBLEM WHEN PAYCLOCK TRIED TO INTEGRATE WITH QUICKBOOKS may occur. QuickBooks running on Windows Vista and Windows ...
The BTAB32 SERVICE MANAGER HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE. WE ARE SORRY FOR THE INCONVENIENCE error can occur when trying to open the software. To correct the problem: * Open My Computer. * Open LOCAL DISC (C:). * Open the PAYCLOCK ...
In PayClock, THE USER ACCESS MODULE CANNOT BE LOADED.... error can occur when trying to Open PayClock, the Finger Template Management Wizard, the PayClock Database Manager, the PayClock Report Manager, and other files in the PayClock folder. If this er...
PayClock USB Terminal Manager is a software enhancement to improve communications between PayClock Version 5 and TS100's and PC50's. After installing the update, THE CLIENT COULD NOT CONNECT TO THE SERVER. THE SERVER MIGHT NOT BE RUNNING OR THE SERVER ...
In using PayClock Client Installations in a multi-user environment to allow communications over the Local Area Network with the PayClock Server, the PayClock Client Install Database Connection Info settings should be set in order to communicate using t...
PayClock has stopped working errors can occur on Windows 7 with various software updates. This changes cause the PayClock Version 5 Database Engine not to function properly and PayClock would stop working. It is not clear on what changes were made to t...
In PayClock Software, backing up the database is essential for data security purposes. The backup file should be stored in a secure location to safeguard against data loss. This is a manual process in PayClock Versions 3, 4 and 5 that cannot be automat...
In older versions of PayClock, importing a database is necessary if the computer hard drive was reformatted or if moving to a new computer [1]. When importing a database, any existing data in the database will be over written. This operation cannot be ...
PayClock software has the ability to communicate with badge terminals over a serial or COM port connection. In order to do so, the available COM port must be chosen. This is can be done through a Trial \">Error Setting Terminal Time; Error Setting Term...
When trying to run the PayClock Report Manager, the software can possibly display a RUNTIME ERROR -2147024770 (8007007E): AUTOMATION ERROR: SPECIFIED MODULE COULD NOT BE FOUND error. This could occur one or more files needed are missing. To correct the...
Exporting data from older versions of PayClock to QuickBooks is a streamlined process that sends the employees total daily hours into the QuickBooks Weekly Timesheet. In order for this to occur, PayClock and QuickBooks must be installed on the same com...
PayClock software has the ability to communicate with badge terminals over a serial or COM port connection. With the recent changes in computer manufacturing, many computers are no longer built with a serial port connection. Due to this change in techn...
PayClock Version 5 Software allows the last closed pay period to be reopened, if it was prematurely closed. To reopen the last closed pay period: * Click the System Button in the top left corner and click REOPEN THE LAST PAY PERIOD... This will open...
In order to view the current periods, the oldest pay period must be closed in order to advance to the next pay period. PayClock does not Advance the period automatically. PayClock only shows what is displayed as the current pay period, next pay period ...
When selecting an employee on the timecard, a RUNTIME ERROR 9: SUBSCRIPT OUT OF RANGE can occur. To correct the problem: * Close PayClock. * Open My Computer. * Open Local Disc C. * Open the PAYCLOCK folder. * Open RBEDIT or RBEDIT.EXE. * E...
In PayClock Version 5 software, when getting an error of THE FOLLOWING ERROR OCCURRED DURING LOGIN: 30007, PayClock may have been closed abnormally as a result of another error that may have occurred. This happened because the ~CMODE.TAD file(s) was hu...
PayClock Software can report on historical closed pay periods as long as the pay periods are still on the Active Database. If an archived file was restored, pay periods may seem to disappear and look to be out of order when printing reports. This is ca...
When employees punch on a TouchStation or a PC50/PC60 Terminal, the punches are sent back to the PayClock Software. If the PayClock Database Service is not running, configured improperly or has been blocked by the firewall or network security software,...
When trying to open PayClock, the message, SINGLE USER PAYCLOCK CANNOT BE RUN ACROSS A NETWORK, error can occur. If this should occur, try the following solutions: * Verify the Database Connection Info Settings on the PayClock Full Install or PayCloc...
In PayClock, the MAXIMUM WORKDAY LENGTH is defined as the longest period of time that an employee can clock in and out and the time calculate for that day. The default Global setting for Maximum Workday Length is 14:00. The Maximum Workday Length can b...
In PayClock EZ and PayClock Pro, ERROR SETTING TERMINAL TIME; ERROR SETTING TERMINAL FLAGS could be an indication that the COM port selected in the software is the port assigned to the computer's internal modem. It could also be corruption to the PayCl...
When adding employees in PayClock, EMPLOYEE ID ALREADY ASSIGNED, ERRCODE: 30104 or UNDEFINED ERROR ERRCODE: 30104 are error messages that can appear when employees are being assigned an employee number that is already assigned to another employee listi...
Archiving historical data in PayClock [1] removes older pay periods from the database. Restoring or importing that data will add the data back to the database. After restoring an Archive, if the pay period dates appear out of order, it may be necessary...
When restarting or shutting down the computer running PayClock Software, version 4 or 5, the error messages like these can occur: BTENG32M.EXE - APPLICATION ERROR The instruction at "0x0000000e" referenced memory at "0x0000000f". The memory could no...
PayClock software has the ability to communicate with badge terminals connected to a COM port. With the recent changes in computer manufacturing, many computers are no longer built with a serial port connection. Due to this change in technology, Lathem...
When using PayClock software, it is important to know the software version. When requesting support and to purchase additional features, the software version is needed. If PayClock cannot be opened because of an error, the version can be obtained from ...
When getting an error of 'RUNTIME ERROR 372: FAILED TO LOAD CONTROL 'MSCOMM' FROM MSCOMM32.OCX. YOUR VERSION OF MSCOMM32.OCX MAY BE OUTDATED. MAKE SURE YOU ARE USING THE VERSION OF THE CONTROL THAT WAS PROVIDED WITH YOUR APPLICATION,' an older version ...
In PayClock EZ and PayClock Pro, the Classic Timecard has a range of features to manage time. The SCHEDULE BAR is a graphic view of transactions or punches for a particular day. In detail, the SCHEDULE BAR shows the actual punch data, the department or...
In PayClock, employee setup information is stored on the Employee Master. It has been discovered that when opening the Employee Master and selecting a particular employee, a 'Runtime Error 380: Invalid Property Value' can occur. It is caused by a Fixed...
When trying to export data from PayClock to QuickBooks, an ACTIVEX COMPONENT CAN'T CREATE OBJECT can occur along with a Runtime Error 91: Object Variable or With Block Variable Not Set [1] error. This error occurs when the PayClock Software was moved t...
Older versions of PayClock Software has up to 4 standard rounding rules. Depending on the software determines the rounding rules that are available: SOFTWARE 1/4 HOUR 1/10 HOUR 15/3 HOUR 1/1 HOUR CUSTOM PAYCLOCK EXPRESS PAYCL...
When installing PayClock and TouchStation Manager Software, the installation may stop and and display ANOTHER APPLICATION HAS CREATED PENDING FILE OPERATIONS THAT REQUIRE A REBOOT To correct the problem, the Windows Registry can be edited to remove the...
In PayClock software, the MAXIMUM HOURS OUT TO START A NEW SHIFT is defined as the longest period of time that an employee has been clocked out between shifts in the same day. The default length of the Maximum Hours Out to Start a New Shift is 03:00 (3...
PayClock communicates with some terminals through a serial connection.In some versions of Adobe Design Software, a PDF Writer is installed that takes control of the COM port. When attempting to poll or communicate with the badge terminal, PayClock may ...
PayClock communicate with some terminals through a serial port. Peachtree Accounting installs an Email Writer that takes control of the serial port causing Error Opening Port [1]. To correct the problem: * Open the WINDOWS CONTROL PANEL. * Open PRI...
A RUNTIME ERROR 6: OVERFLOW may occur when opening PayClock due to one or more of the supporting files PayClock uses to calculate and display the employee totals for the current and historical pay periods on the My WorkForce may be damaged. If this err...
The message, 'PAYCLOCK SERVER CONNECTION MANAGER - SERVER HAS STOPPED' may occur after PayClock is open due to some database corruption. When PayClock attempts to access the corrupt files to read, the software cannot determine the totals. This causes t...
In PayClock EZ and PayClock Pro, the Classic Timecard can be used to add and delete punches. It has one IN and OUT column. If Employees punch more times per day than shown on one line of the timecard, PayClock will add an additional line to the Classic...
When trying to export data to QuickBooks, an ActiveX Component Can't Create Object [1] can occur along with a RUNTIME ERROR 91: OBJECT VARIABLE OR WITH BLOCK VARIABLE NOT SET error. This error occurs when the PayClock Software was moved to a computer w...
TIMECARD OPTIONS allows the view of the timecard to be customized as well as manage registrations using the Schedule Bar in PayClock EZ and PayClock Pro. PayClock Version 6 [1] replaces Express, EZ and Pro. Timecard Options can be accessed from the Men...
When moving the PayClock Software to a new computer, THE DATABASE HAS BEEN MOVED MORE TIMES THAN ALLOWED. CONTACT LATHEM FOR A RECOVERY KEY can occur when the database folder is copied from one computer to another rather than using Database Manager [1]...
On instances where Report Manager only runs once after restarting the computer, there could be a problem with the Printer Driver not unloading from the computer's memory. Using the HP Universal Print Driver (UPD) [1], the hpmup083.bin and hpmup094.bin ...
When employees are setup, badges are assigned. If a badge is lost or damaged, the assigned badge number can be change to allow employees to continue to punch without losing any data from the employee timecards. To change an employee's badge number: *...
According to Intuit Technical Support, When PayClock cannot access the QuickBooks Company File when permissions are granted in QuickBooks Integrated Applications, the QuickBooks file that controls the Integrated Applications feature is damaged. To corr...
When Installing PC50/PC60 Terminal, if one computer is used for the software and hardware communications, the Database Connection Info settings should use the DEFAULT LOOPBACK ADDRESS. If two computers are used, the Database Connection Info must be set...
When trying to open PayClock, a RUN-TIME ERROR '480': CAN'T CREATE AUTO REDRAW IMAGE can occur. This would cause PayClock to shut down. To correct the problem: * Close the PayClock Software. * Open the WINDOWS CONTROL PANEL. * Open the DISPLAY Pr...
THIS EMPLOYEE'S DATA IS LOCKED BY ANOTHER PROCESS can occur when PayClock was closed abnormally while viewing an employee's information. To correct the problem: * Close PayClock. * Open DATABASE MANAGER. * In Database Manager, click the LOCKING i...
If PayClock EZ is running as a single user system, the error, 'YOU HAVE REACHED THE MAXIMUM NUMBER OF ALLOWED CONCURRENT USERS,' can occur if the program was abnormally closed. The easiest way to correct this is to restart the computer. If the computer...
The Classic Timecard has a range of features to manage punches. One of the features of the Timecard is ALLOW MAXIMUM DAY EDITS. When this feature is enabled, the Maximum Workday Length can be adjusted per day to accommodate odd work hours. To edit the...
The Classic Timecard can be customized to add and remove columns as well as the Schedule Bar and the Pay Period Calendar. Columns and rows can also be colored and resized. The Classic Timecard is only available in PayClock EZ and PayClock Pro. The Expr...
When employees are terminated or on leave of absence, PayClock has opptions on the employee setup to mark them as inactive and terminated. In the latest versions, setting an employee to inactive and/or terminated do not count toward on employee licensi...
When trying to poll a terminal, PayClock could display RUNTIME ERROR 75: PATH/FILE ACCESS ERROR. This occurs due to damage or corruption so one or more of the files in the database. To correct the problem: * Close PayClock. * Click the Windows Star...
When trying to access Reports in Report Manager, the message YOU HAVE NOT BEEN GIVEN RIGHTS TO VIEW REPORTS. PLEASE CONTACT YOUR PAYCLOCK ADMINISTRATOR. APPLICATION WILL ABORT can occur. To correct the problem: * Close PayClock. * Open My Computer ...
When running Payroll reports, a SMARTHEAP LIBRARY - OUT OF MEMORY. PLEASE FREE UP SOME MEMORY, THEN CHOOSE RETRY error can occur in PayClock EZ and PayClock Pro when trying to run reports for Next Pay Period. To correct the problem: * Click Abort and...
When viewing employee timecards or reports in PayClock Software, an employees punch from one day may get pulled to the previous day. This is due to one or more configurations in the software not set properly. To correct the problem: * Verify the BEGI...
On the Express Timecard, PUNCH WAS OUTSIDE MAXIMUM DAY can be displayed when Show Unused Punch list for this employee is checked. If this message is shown, the cause could be database corruption, preventing the employee punches from showing. To correct...
The PayClock Software allows Non-Work hours to be entered on the Timecard, including Vacation, Sick, Holiday, Personal and Other. Additional pay codes can be added in PayClock Pro. To enter Non-Worked time on the CLASSIC TIMECARD: * On the timecard, ...
PayClock Version 5's time and date settings depend on the accuracy of the computer used to run the software. If the TouchStation shows VERIFIED when employees punch: * Verify the pay period displayed is the current period. Older periods must be close...
In some installations of QuickBooks Pro, a PDF Converter is installed. This Converter can take over the COM port on the computer preventing communications with PayClock terminals. The converter must be reassigned to regain communications with the termi...
An open schedule override allows PayClock to start the day before midnight for the open schedule. An employee's open schedule starts with his/her first punch of the day. OPEN SCHEDULE OVERRIDE is an option to use if overnight employees hours should cou...
If the PayClock Software displays THE LICENSE FILE HAS AN INVALID FINGERPRINT. YOU MUST UNINSTALL AND REINSTALL PAYCLOCK, the license has become damaged. To correct the problem: * Open MY COMPUTER. * Double click LOCAL DISK (C:). * Open the PAYCL...
In attempting to setup PayClock to import from and export to QuickBooks on Windows Vista and Windows 7, a message similar to THERE IS A PROBLEM WHEN PAYCLOCK TRIED TO INTEGRATE WITH QUICKBOOKS may occur if the desktop icons are set to RUN AS ADMINISTRA...
Reducing the Maximum Workday Length on the time card is necessary when the Maximum Workday Length is set to 14 hours and the total hours of an employee's first punch on one day and the first punch of the next day are within 14 hours of each other, caus...
In PayClock Software, the message of 'Nothing To Do' means that one or more of the pay period listings selected to archive doesn't actually exist in the PayClockDatabaseHistory folder. The error will pop up repeatedly for each pay period selected. This...
EMPLOYEE BADGE ALREADY ASSIGNED, ERRCODE: 30103 or UNDEFINED ERROR ERRCODE: 30103 are error messages that occur when trying to assign a badge number to one employee when it has already been assigned to another employee. To correct the problem: * Dete...
Increasing the Maximum Workday Length on the time card is necessary when an employee's first punch and last punch of the day is greater than the Maximum Workday Length. For example, if an employee works from 7:26am to 10:26pm, the Maximum Workday Lengt...
When employees are setup, an employee number is automatically assigned. The employee number can be used for payroll exports or reporting purposes. Some payroll exports require the employee number to must match the employee ID number in the payroll soft...
When recalculating the timecard or polling the terminal, THE EMPLOYEE'S DATA WAS NOT RECALCULATED BECAUSE THE SERVER IS BUSY. PLEASE TRY A MANUAL RECALCULATION can occur. This occurs due to database corruption. To correct the problem: * Open My Compu...
The PayClock software's time and date settings depend on the accuracy of the computer used to run the software. In order for the software to reflect the correct date and time, the computer must always have the correct date and time. If the TouchStation...
A RUNTIME ERROR 429: ACTIVEX COMPONENT CANNOT CREATE OBJECT can occur when opening the PayClock Report Manager or the PayClock Interactive Help System Viewer. To correct the problem: * Close PayClock. * Click on START | RUN. * On the Open line, t...
PayClock software has the ability to communicate with badge terminals connected to a COM port. With the recent changes in computer manufacturing, many computers are no longer built with a serial port connection. Due to this change in technology, Lathem...
Amounts can be added and removed in the CLASSIC TIMECARD AMOUNTS EDITOR in PayClock EZ and PayClock Pro and on some hardware terminals. The Amounts Editor cannot be used on the Express Timecard and is not available in PayClock Express. To add an amount...
When installing PayClock and TouchStation Manager Software, the installation may stop and show ANOTHER APPLICATION FAS CREATED PENDING FILE OPERATIONS THAT REQUIRE A REBOOT. YOU MUST FIRST REBOOT YOUR COMPUTER TO COMPLETE THESE FILE OPERATIONS BEFORE T...
On the Express Timecard, PUNCH WAS OUTSIDE MAXIMUM DAY can be displayed when Show Unused Punch list for this employee is checked. If this message is shown, the cause could be: * The employee's workshift is longer than the Maximum Workday Length. *...
PayClock Version 5 had ROTATING SCHEDULE TEMPLATES that can be used to set up predefined fixed schedules. These templates can be applied to employees, as needed. To create fixed schedules: * Click EMPLOYEES from the Ribbon Bar. In Older versions, cli...
In the Report Manager for PayClock EZ and PayClock Pro, the report totals can be displayed on reports in hours and minutes or hours and hundredths. These versions were replaced with PayClock Version 6 [1]. To change the Report Totals format: * Open R...
When editing employee timecards, a LOADREPORTINFO - OUT OF MEMORY error can occur. To correct the problem: * Click Abort and OK on any error messages. * Close PayClock. * Open My Computer. * Open Local Disc C. * Open the PAYCLOCK | DATABASE |...
When trying to run reports, the PayClock Report Manager could display THE REMOTE SERVER HAS DISCONNECTED: APPLICATION WILL SHUT DOWN. This is caused by damaged files in the database that control the display of the Report Manager. To correct the problem...
When adding non-work time on the Classic Timecard, a RUNTIME ERROR 380: INVALID VALUE can occur when the Non-Work Default Duration setting being set to 24 hours or more. To correct the problem: * RESTART THE COMPUTER. * Open PayClock. * Click SYS...
The error message of NAMES DIFFER IN LOCAL AND CENTRAL HDRS and ZIP FILE STRUCTURE INVALID can occur due to the changes made in the software to accommodate the new features of the later versions of PayClock. This changed the format of some of the datab...
When trying to setup the QuickBooks export, a COULD NOT START QUICKBOOKS error can occur. This is usually due to QuickBooks files not being properly registered. To correct the problem: * Close PayClock. * Close QuickBooks. * Open MY COMPUTER or C...
In PayClock EZ and PayClock Pro, the Classic Timecard can be used to add and delete punches. If all the columns and rows show N/A, the timecard view is corrupt. To correct the problem: * Close PayClock. * Open MY COMPUTER or COMPUTER. * Open LOCA...
If the employee's punches do not adjust to the scheduled Start or End Time, the file holding the fixed schedule for the employee is damaged. To correct the problem: * Close PayClock. * Open My Computer. * Open Local Disc C. * Open the PAYCLOCK ...
When trying to open the Report Manager, a RUNTIME ERROR 14: OUT OF STRING SPACE can occur. To correct the problem: * Click OK on the error message. * Close PayClock. * Open My Computer. * Open Local Disc C. * Open the PAYCLOCK | DATABASE | US...
The SCHEDULE BAR and TIMECARD TABLE on the Classic Timecard in PayClock is used to quickly view and edit employee punches. If PayClock is showing punches on the Schedule Bar but not on the Timecard Table, the problem is caused by some corruption with d...
When synchronizing or exporting data from PayClock to QuickBooks, a 'RUNTIME ERROR '-2147220465 (8004040F)': THE OPENCONNECTION METHOD HAS NOT BEEN CALLED' can occur. To correct the problem: * Close PayClock. * Open MY COMPUTER. * Open LOCAL DISK...
When trying to edit employee data, DUE TO AN ERROR DURING THE RELEASE PROCESS, THE RECORD LOCKS COULD NOT BE RELEASED. ERROR: EDIT LOCKED display in PayClock. To correct the problem: * Open My Computer. * Open LOCAL DISC C. * Open the PAYCLOCK | ...
Daylight Saving Time must be programmed in the PayClock software and sent to the PayClock Terminal. If the PayClock Terminal did not change for Daylight Saving Time: * Close PayClock. * Verify the computer's time updated for Daylight Saving Time. M...
In working with the PayClock CLASSIC TIMECARD, it has been commonly seen that one or more of the default columns, such as Date, Day, In and Out may disappear. Trying to Add the columns back through the normal process of adding columns to the Timecard w...
The Express Timecard was designed for PayClock Express but is also available in PayClock EZ and PayClock Pro Version 5. In PayClock Express, Non-work time does not count toward overtime. The Express timecard is designed not to count Non-Work time towar...
When employees punch in and out on a PC50 Or PC60, the display should show IN or OUT, accordingly. If the open schedule override is set, this setting will cause the PC50 Or PC60 to display OUT when employees punch in or out. To correct the problem: *...
PayClock Software, Version 5, had extensive reporting capabilities. In the event that reports seem do disappear or if reports were customized and the changes to reports are no longer needed, the standard reports can be restored. To restore the standard...
In PayClock version 5, the wording on the Ribbon bar at the top of the software screen can become jumbled, showing the wrong labels or strange characters. When clicking on one of them, there may be some other incorrect wording. To correct the problem: ...
A RUNTIME ERROR 430: CLASS DOES NOT SUPPORT AUTOMATION OR DOES NOT SUPPORT EXPECTED INTERFACE can occur in the later versions of PayClock when opening the PayClock Report Manager or the PayClock Interactive Help System View. To correct the problem: *...
In working with employee times on the timecard or in reports, there are instances where an employee punches get pushed forward to the next day. This could be due to the Open Schedule Override. Normally this would be unchecked. To change this setting: ...
In older versions of PayClock, the timecard could appear distorted where days of the week disappear. To correct the problem, the font size for the computer must be changed back to Normal (96 DPI) or Default Scale (96 DPI). To change the font size: * ...
When setting up a new employee in PayClock, if the date of birth field is grayed out, the settings for the access profile must be corrected to enter the full birthday. To do so: * Close PayClock. * Open DATABASE MANAGER from the icon on the desktop...
When employees punch in and out on a TouchStation, the display should show IN or OUT, accordingly. If the open schedule override is set, this setting will cause the TouchStation to display OUT when employees punch in or out. To correct the problem: *...
When employees are setup in the PayClock software, one of the options is to enter the base pay. When trying to setup the employee's base pay, the decimal point should be shown by default. If it does not show by default, it cannot be typed. To correct t...
When opening the PayClock Help System Viewer or any of the PayClock Help Windows, it is possible to get a 'Zip File Error During Read' message. This can occur if the computer's language is set to where characters like ¥ or W show up in place of the bac...
Entering non-work time on the Express Timecard after clicking the right arrow () or the double right arrow () can cause non-worked time to appear on subsequent pay periods. To correct problem: * Close PayClock. * Open My Computer or Computer. * O...
A recent update to Avast Antivirus Free has caused it to remove important files in legacy versions of Payclock require to run. To repair this: * Open AVAST. * Choose the MAINTENANCE tab at the top. * To the left select VIRUS CHEST. * To the rig...
A recent update to Avast Antivirus Pro has caused it to remove important files in legacy versions of Payclock require to run. To repair this: * Open AVAST. * Choose the SCAN button to the left. * To the left select VIRUS CHEST. * At the bottom ...
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