Phone Number: (800) 241-4990
Located in our USA headquarters, our Customer Service agents are available to assist you with any concerns or questions regarding your Lathem purchase. Whether it's regarding set-up, installation or a software issue, we're here to help.
Support hours: 8:00 A.M. - 7:00 P.M. EST Monday - Friday.
- Time Clock Customers: No charge
- PayClock Online Customers: No charge
- PayClock Desktop Software Customers: No charge for first 30 days, or to address known issues or provide installation assistance.
- Telephone support after this period is available with an Annual Support Agreement or for a charge of $49 for the first 30 minutes, then $49 for each additional 15 minutes.
- We accept Visa, MasterCard, or American Express for this service.
Supported Software Versions
- PayClock Online
- PayClock Version 6
We no longer provide telephone support for old versions of PayClock desktop software prior to Version 6. You must upgrade your software to version 6 to receive telephone support.