New Feature: User Identity in PayClock Online

Overview

We’re introducing User Identity in PayClock Online — a new sign-in model that lets you use a single email address and password to access multiple PayClock Online accounts.

Once a user or employee is set up as a User Identity, the email address becomes the login (in place of the Company ID and Username), and the same email can be reused across other PayClock Online accounts the person is associated with.

• One email and password across multiple PayClock Online accounts
• A redesigned user menu for switching companies
• Self-service email address and password changes
• Foundation for accessing PayClock Online from Asure Central

What’s Changing

Nothing changes until a change is made

Existing users and employees keep their current usernames and continue to log in exactly as they do today. A record only converts to a User Identity when one of the following happens — and the user approves the verification email:

• The user’s or employee’s email address is changed, or
• Web Portal or Mobile App access is turned on or changed for the record.

How a record becomes a User Identity

1. A change is made to the record’s email address or access — or a new user or employee is saved with an email and access.
2. PayClock Online sends a PCO Email Verification email to that address.
3. The recipient clicks the link and sees the approve / deny screen showing their name and email address.
4. On approval, the recipient sets their own password before logging in.
5. The record is now a User Identity. The same email can be reused on other accounts the person is associated with.

Note

• A verification email is sent the moment a triggering change is made — the same approve / deny experience used today when enabling employee mobile or web access. The record does not convert until the link is approved.

Rules and Limitations

• An email address must be unique within a single account. The same email cannot be used twice in the same account.
• The same email address can be used across different accounts (for users and for employees).
• A person who needs to be both a user and an employee in the same account must use two different email addresses.
• Once a record is a User Identity, the Company ID and Username are no longer used to log in for that record.

Where to Find the Company ID

The Company ID is being phased out of the login flow, but it is still needed in places such as the PayClock Agent. You can find it on the About PayClock / Account Information screen.

New Customer Signups

After this release, every new PayClock Online signup — whether through trial / self-signup or created by a sales representative — is created as a User Identity database from the start. These accounts use email address and password from day one.

What’s Coming Next

• Mobile app support for User Identity. Until this feature is put out, a multi-account user on the mobile app only reaches their primary (first) account.
• Android clock auto-installer (bootstrapper) support for multiple accounts. Until this feature is put out, add multi-account clocks the existing way: PayClock Online → Clocks → add the serial number directly.

Both updates will let users choose and switch accounts at login. A separate announcement will follow when they release.