How Can I Test The Connection To PayClock Servers On My PCPROX?

This menu option allows you to test the clocks connection to the internet and PayClock Online. You can also displays any errors that the clock may have experienced.

Testing the Clocks Internet Connection

1. Tap the  button and enter the PIN. The Settings menu will open.
2. Tap Support and then Test Connection.
   • Test 1 - Internet connection test.

     Pass = The test cycle will move to the port test.

     Fail = What should I do if this test fails?

     1. Does another device successfully connect to the internet, such as a laptop (wired / wifi) or a smart phone (wifi)?
     2. Does the clock show an IP address? Go to Wired = Settings>Network Setup. If no IP Address shows contact your IT department or someone familiar with your network for assistance.
     3. Contact your IT department or someone familiar with your network for assistance.
   • Test 2 - Ports used by the clock will be tested.

     Pass = The test cycle will move to the PayClock Online service test.

     Fail = What should I do if this test fails?

     1. Open the listed port(s) to traffic.
     2. Contact your IT department or someone familiar with your network to open the listed port(s) to traffic.
   • Test 3 - PayClock Online Service used by the clock will be tested.

     Pass = The test cycle will display a summary of the test.

     Fail = What should I do if this test fails?

     1. Open the listed port(s) to Inbound / Outbound traffic.
     2. Contact your IT department or someone familiar with your network to open the listed port(s) to traffic.
   • Test 4 - PCPROX set up in PayClock Online.

     Pass = The test cycle will display a summary of the test.

     Fail = What should I do if this test fails?

     1. The PCPROX clock has not been set up in PayClock Online. Log into PayClock Online and go to Clocks, click New and select the PCPROX and complete the set up.

1. Once finished, tap the back button until you have returned to the default screen.

Notes

The internet test will attempt to ping www.google.com. If ping is disabled on the network a false test result could be displayed and may require you to involve your IT department or someone familiar with your network.

It may be necessary to involve your IT department or someone familiar with your network if there is a failure with the Ports or Services test which requires changes to the network / firewall settings.