Telephone Support

Phone Number: 404-691-1064

Located in our USA headquarters, our Customer Service agents are available to assist you with any concerns or questions regarding your Lathem purchase. Whether it's regarding set-up, installation or a software issue, we're here to help.

Support hours: 8:00 A.M. - 7:00 P.M. EST Monday - Friday.

Fees

• Time Clock Customers: No charge
• PayClock Online Customers: No charge
• PayClock Desktop Software Customers: No charge for first 30 days, or to address known issues or provide installation assistance.
• Telephone support after this period is available with an Annual Support Agreement or for a charge of $49 for the first 30 minutes, then $49 for each additional 15 minutes.
• We accept Visa, MasterCard, or American Express for this service.

Supported Software Versions

• PayClock Online
• PayClock Version 6

We no longer provide telephone support for old versions of PayClock desktop software. You must upgrade your software to PayClock Online to receive telephone support.