Screen Connect Remote Assistance

If a member of our Technical Support team asks to connect to your computer for troubleshooting, you can follow the steps below to allow secure remote access.

Start a Remote Support Session

Step 1: Click the image below to open the remote support page: 

Step 2: Once the page loads, you will see a field asking for a session code.

Step 3: Enter the code provided by your Technical Support representative.

Step 4: Click the arrow button next to the code field.

Step 5: The Screen Connect support agent file will begin downloading to your computer.

Step 6: When the download is complete, open or run the downloaded file.

Step 7: After the program finishes launching, you will be presented with an acknowledgement window.

Step 8: Read the acknowledgement and click Agree to allow the connection.

Step 9: Once you agree, your computer will connect to the support technician so they can assist you.

Notes

• You must run the downloaded file for the connection to begin.
• Your technician will only have access during the active support session.
• You can end the session at any time by closing the Screen Connect window.