How to Change Your PayClock Online Email Address or Password After Becoming User Identity

Overview

If you are a User Identity user or employee in PayClock Online, you can update your own email address and password directly from the user menu — without contacting an administrator. This article walks through both processes.

Change Your Password

Password changes for a User Identity require the current password before a new one can be set.

1. Click your email address at the top of the screen to open the user menu.
2. Select Change My Password.
3. Enter your Old Password.
4. Enter your New Password and confirm it.
5. Save your change.

A notification is sent identifying who changed the password, so the change is traceable.

Change Your Email Address

You can change your own email address from the user menu. The dialog asks for your current email, the new email, and verification of your current password.

1. Click your email address at the top of the screen to open the user menu.
2. Select Change My Email Address.
3. Enter your current email address.
4. Enter your new email address.
5. Enter your current password to verify the change.
6. Save your change.

What happens after the change

• A confirmation email is sent to your inbox.
• A notification email is sent to the account administrator showing the previous email, the new email, and the date of the change.
• Going forward, log in using your new email address.

Notes

• Only the primary administrator receives the email-change notification — not supervisors or secondary admins. This is intentional, to prevent notification fatigue.
• On the User record in Setup, a User Identity no longer shows Username or Password input fields. Instead, the record shows the message “This user is managed by centralized identity,” along with the Last Logged In timestamp.
• On the Employee record, the Email Address field drives the same behavior. A Resend Email Verification button is available if an employee never approved the original verification email.