Proper finger placement is vital to ensure that an employee can be enrolled on the biometric terminal as well as being able to punch in and out. Proper finger placement is a two-step process.
1. Rest the middle of the finger used to enroll on the biometric terminal or to clock in and out on the silver or gray bezel to allow the fingerprint sensor to get a successful reading from the biometric terminal, both during enrollment as well as when the clock is being used to clock in and out.
2. Keeping the finger in contact with the silver or gray bezel, bend the finger at the joint and lower your fingerprint onto the fingerprint sensor.
3. Cover most of the finger sensor with the finger tip. Keeping the finger in contact with the bezel allow for a consistent reading from the fingerprint sensor for all steps of the enrollment as well as for the normal usage.
Also, during enrollment and when punching, employees can use non-petroleum based hand lotion to increase the readability of their fingers. Dry fingers sometimes cause the finger reading to fail. For further assistance, contact our Technical Support Department at 404-691-1064.