800P Has Stopped Printing

Sometimes the 800P stops printing due to the calibration of the TruAlign feature being off. To correct this, you will need to go into the settings of the 800P and run through the calibration process.  This process is conducted in two different ways depending on what firmware is on the clock. To find the firmware unplug the clock from the power and plug it back in. The firmware will display when it first powers up.

For Firmware less than F502:

1. On the back of the 800p press and hold the - and Set buttons together until the display changes to a 1 on the left and the numeric month to the right. Release the two buttons.
2. Continuously press the Set button until the number on the left is a 15.
3. Press the + button once until the number on the right is a 1.
4. Press the Set button once and the display should read CAL1.
5. Fully insert and properly align a timecard. See below for an example.
                 
                     
6. With the card inserted and properly aligned press and hold the +
7. The display should now show a value to the left. When you slightly shift the card to the left and right the value will increase or decrease. When it is at the smallest value you can find release the + The display will now show CAL2. Remove the timecard and make note of the value you just registered.
8. Now reinsert the card but this time intentionally misalign the card. See below for an example.
       
9. Press and hold the -
10. Once more, with the card misaligned, slightly shift the card to the left and right. The value will increase or decrease accordingly. When the display shows the highest value you can find release the -
11. The display will now read END. Remove the timecard and make note of the value you just registered.
12. Press the Set button to complete the calibration process. The clock should go back to the normal time display.
13. Using the two values you made note of earlier, subtract the lower value from the larger one. The difference between the two should be greater than 50. If this is not the case please repeat the calibration steps above.

For Firmware F502 or higher:

1. Unplug the 800P from the power.
2. Press and hold the Set button and plug it back into the power.
3. Press the + button until the display shows 1.
4. Press the Set
5. The display will now read CAL1. Fully insert and properly align a timecard. See below for an example.
                   
6. With the card inserted and properly aligned press and hold the +
7. The display should now show a value to the left. When you slightly shift the card to the left and right the value will increase or decrease. When it is at the smallest value you can find release the + The display will now show CAL2. Remove the timecard and make note of the value you just registered.
8. Now reinsert the card but this time intentionally misalign the card. See below for an example.
             
9. Press and hold the -
10. Once more, with the card misaligned, slightly shift the card to the left and right. The value will increase or decrease accordingly. When the display shows the highest value you can find release the -
11. The display will now read END. Remove the timecard and make note of the value you just registered.
12. Press the Set button to complete the calibration process. The clock should go back to the normal time display.
13. Using the two values you made note of earlier, subtract the lower value from the larger one. The difference between the two should be greater than 50. If this is not the case please repeat the calibration steps above.

Your 800P should now be printing as normal. If you need further assistance or the calibration did not help with your 800P please contact our Tech Support Department at 404-691-1064.