How to test the CT74 connection to the internet and PayClock Online

Important

This tool has been designed to assist you in the event the clock fails to connect to PayClock Online(PCO). Even with this tool it may be necessary to involve your IT department or someone familiar with your network if you have connection issues.

The CT series clock has a function that will allow the user to test the connection to PayClock Online. This test will verify the internet connection, access to the internet through the required ports and the connection to the PayClock Online service.

With the clock powered up and connected to the network, tap the Settings button and enter the administrator PIN.

* The Administrator Menu screen will display.

* Tap Support and then Test Connection.

Test 1 - Internet connection test.

Pass = The test cycle will move to the port test.

Fail – What should I do if this test fails?

* Does another device successfully connect to the internet? Such as a laptop.

* Does the clock show an IP address?

> Go to Settings>Network

* If no IP Address shows contact your IT department for assistance.

Test 2 – Ports used by the clock will tested.

Pass = The test cycle will move to the PayClock Online service test.

Fail – What should I do if this test fails?

* Open the listed port(s) to traffic.

* Contact your IT department to open the listed port(s) to traffic.

Test 3 – PayClock Online Service used by the clock will tested.

Pass = The test cycle will display a summary of the test.

Fail – What should I do if this test fails?

* Open the listed port(s) to Inbound / Outbound traffic.

* Contact your IT department to open the listed port(s) to traffic.

Notes

The internet test will attempt to ping www.google.com. If ping is disabled on the network a false test result could be displayed and may require you to involve your IT department or someone familiar with your network.

It may be necessary to involve your IT department or someone familiar with your network if there is a failure with the Ports or PayClock Online Services test which requires changes to the network / firewall settings.