Support for all desktop software was discontinued in January 2018. This support article is still available for reference, but we are unable to provide live telephone support or online ticket support. This also includes downloads, unlock codes, and password resets.
You can upgrade to PayClock Online and migrate all of your data in just minutes. PayClock Online is our current version which includes live telephone support.
Important Notes About Firewalls And Antivirus Software For PayClock Version 6
Due to the changes in PayClock's software structure, which now uses Client/Server Technology for the Data Access Method, firewall and antivirus software settings may be preventing the software from functioning properly. Review the computer and/or network firewall settings to add the listed files below as exceptions.
For PayClock, in the C:\Program Files\Lathem Time Corporation\PayClock folder, add these files:
dbsrv11.exe
LicenseManager.exe
SupportAssistant.exe
PayclockV6.exe
Lathem.USBTM.Service.PC600.Service.exe
For USB Terminal Manager, in the C:\Program Files\Lathem Time Corporation\PayClock folder, add these files:
Lathem.USBTM.Service.exe
EnrollWiz.exe
Lathem.USBTM.Service.DpConsole.exe
Lathem.USBTM.UI.exe
These TCP/IP and UDP ports should also be allowed as they are used by PayClock Version 6.
7350 (TCP/IP Port)
9001 (UPD Port)
7351 (TCP/IP Port)
9002 (UDP Port)
2638 (TCP/IP Port)
9003 (UDP Port)
After making the necessary changes to firewall settings, it may be required to restart the computer. When the computer is restarted, the changes to the firewall should take affect. Review the specific regulations for the Firewall Software used.
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