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Support for all desktop software was discontinued in January 2018. This support article is still available for reference, but we are unable to provide live telephone support or online ticket support. This also includes downloads, unlock codes, and password resets. You can upgrade to PayClock Online and migrate all of your data in just minutes. PayClock Online is our current version which includes live telephone support. To learn more about upgrading to PayClock Online click here. |
When trying to poll a PC100 terminal in PayClock Version 6, the software could return with PayClock failed to poll the following terminals. Please verify that they are properly connected: PC100. If the terminal can be updated, two or more employees could have the same badge number. To correct the problem:
- Click the Reports tab.
- Run an Employee Information report.
- After the report is displayed, click the Personalize button.
- In Personalized Report, click the Columns tab.
- Under Sorting, select Badge.
- Click Show Report.
- Review the report to find duplicate badge numbers.
- In the employee setup, change employee badge and PIN numbers as needed.
- In Terminal Manager, update and poll the PC100.
The terminal should poll without errors. The duplicate badge numbers could be a result of a data migration from an old version. For further assistance, contact our Technical Support Department at 404-691-1064.
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